<h3>Added</h3><ul><li><p><strong>AI labeling (backend-only)</strong><br>AI assigns <strong>Issue Type</strong>, <strong>Sub-Issue Type</strong>, <strong>Priority</strong>, <strong>Impact</strong>, and <strong>all other ticket UDFs</strong>.</p></li><li><p><strong>Event triggers</strong><br>Runs on ticket <strong>creation </strong>notification from the Autotask webhook.</p></li><li><p><strong>Change logging</strong><br>For every ticket labeled by Ekkie, an <strong>internal ticket note</strong> is appended summarizing all field changes.</p></li></ul><h3>Behavior</h3><ul><li><p>Uses confidence thresholds; on low confidence, it <strong>abstains</strong> (no changes made).</p><p></p></li></ul><h3>Internal Note Format (example)</h3><pre><code>[Ekkie Labeling]
Applied 
Issue Type: Office365 
Sub-Issue Type: Teams 
Priority: 3
Impact: Single User</code></pre><h3>Compatibility</h3><ul><li><p>No schema changes required; operates via backend events/APIs only (no UI in this release).</p></li><li><p>Only for Autotask PSA</p></li></ul><h3>Known Limitations</h3><ul><li><p>Downstream automations may overwrite fields if ordering isn’t configured.</p></li></ul><p></p>

Ekkie Changelog 1.0.0 — 2025-09-01 — Initial Release     (“ekkie Labeling”)

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Ekkie Changelog 1.0.0 — 2025-09-01 — Initial Release (“ekkie Labeling”)

Added

Behavior

Internal Note Format (example)

Compatibility

Known Limitations