Chat & Tickets

• All tickets view in chat. See every ticket in your tenant, not just the ones assigned to you.

• Sidebar status filters. Filter the ticket sidebar by Active, Inactive, or Closed.

• Faster navigation between chat and ticket pages.

• Custom time ranges for the tickets dashboard page.

Labeling & Dispatching

• Labeling evaluation page. Review how the model is labeling your tickets before going live.

• Dry run mode for labeling and dispatching, switchable per tenant.

• In-portal evaluation for labeling, evaluate and customize your Ekkie Labeling Agent.

• Redesigned labeling settings UI with a fresh new look.

May 3, 2026

Search & Navigation

• New ticket search in the navbar with company filtering.

• Time filter added to the Tickets Metric Island.

• New default duration for tickets on the home page.

Labeling & Dispatching

• Separate API users credentials for labeling versus dispatching for having more fine-grained killswitches.

• Picklist values now carry their descriptions.

Autotask Integration

• Failed Autotask requests better surface to the frontend.

• Support for companies without a Microsoft tenant ID.

• Better handling of AADSTS65001 errors when a company lacks Enterprise App permissions.

User & Tenant Management

• New Users page to view every user in your tenant.

Tables & UI

• Tables now use infinite scroll instead of pagination.

• Toast error messages are only dismissible via the X, preventing accidental dismissal.

• Company modifications now trigger a global cache refresh.