Completed
Unable to upload log files - T20260506.0015
In this example user has a blue screen and I have event viewer logs exported to .txt to analyze
ekkie Chat
6 days ago
Completed
Unable to upload log files - T20260506.0015
In this example user has a blue screen and I have event viewer logs exported to .txt to analyze
ekkie Chat
6 days ago
Planned
Autotask system notification
Would it be possible to have the Ekkie notifications classified as system notes? (Not sure if Autotask allows it)
ekkie Chat
10 days ago
Planned
Autotask system notification
Would it be possible to have the Ekkie notifications classified as system notes? (Not sure if Autotask allows it)
ekkie Chat
10 days ago
Completed
T20260505.0026
Ticket has wrong sub issue should be sharepoint and this ticket should have been send to lvl 2 support not lvl 3
ekkie Labeling
12 days ago
Completed
T20260505.0026
Ticket has wrong sub issue should be sharepoint and this ticket should have been send to lvl 2 support not lvl 3
ekkie Labeling
12 days ago
Completed
License ticket go to Lvl 2 support
License request tickets are send to lvl 2 support and not lvl 3 Example: T20260430.0047
ekkie Dispatching
12 days ago
Completed
License ticket go to Lvl 2 support
License request tickets are send to lvl 2 support and not lvl 3 Example: T20260430.0047
ekkie Dispatching
12 days ago
Completed
How to open tickets that are not on your name
When I want to support someone with a ticket not on my name I cant find it in Ekkie at this moment
ekkie Chat
17 days ago
Completed
How to open tickets that are not on your name
When I want to support someone with a ticket not on my name I cant find it in Ekkie at this moment
ekkie Chat
17 days ago
In Progress
No access to lookup sign in logs
Ekkie is unable to check sign in logs see chat 73562. Issue was here that CA was blocking it.
ekkie Chat
17 days ago
High Priority
In Progress
No access to lookup sign in logs
Ekkie is unable to check sign in logs see chat 73562. Issue was here that CA was blocking it.
ekkie Chat
17 days ago
High Priority
Completed
active, inactive and closed tabs
Inactive shows closed tickets Closed shows none of the closed ticket, but a waiting for vender ticket.
ekkie Chat
19 days ago
Completed
active, inactive and closed tabs
Inactive shows closed tickets Closed shows none of the closed ticket, but a waiting for vender ticket.
ekkie Chat
19 days ago
Completed
Company alerts
Company alerts compared to autotask are a bit harder to read. The text looks clumped up compared to autotask
ekkie Chat
19 days ago
Completed
Company alerts
Company alerts compared to autotask are a bit harder to read. The text looks clumped up compared to autotask
ekkie Chat
19 days ago
Rejected
Time entry does not have option to mail customer
When entering a time entry and closing ticket i’m unable to select sending email to ticket creator/ticket contact.
ekkie Chat
19 days ago
Rejected
Time entry does not have option to mail customer
When entering a time entry and closing ticket i’m unable to select sending email to ticket creator/ticket contact.
ekkie Chat
19 days ago